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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Avi Weissbard

October 16, 2026

5  out of  5
rating by Avi Weissbard
"This agency is far better than anybody else I've ever worked with. Special thanks to Indira. Thank You !!!"
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Osman Ahmed

October 7, 2026

5  out of  5
rating by Osman Ahmed
"Thank you Kissaury Vargas for your service!"
We responded:
"Thank you so much for the 5 stars, Osman! I'm glad you found our office easy to reach, and I'll pass your kind words along to Kissaury Vargas. We appreciate your trust in our agency and are always here when you need us. - Alberto Santana, State Farm"
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Marty Keating

September 22, 2026

5  out of  5
rating by Marty Keating
"Today I had the GREAT PLEASURE of speaking with Kissaury Vargas, State Farm representative. Kissaury scores a SOLID 100% AAA +++ !!! She is a COMPLETE PROFESSIONAL. ABSOLUTELY WELL-VERSED, KNOWLEDGEABLE, and HIGHLY-SKILLED at her job. Not only is Kissaury an expert at her State Farm position, she is VERY WELL-MANNERED, and EXTREMELY PLEASANT, and so willing to go the extra mile for the client. It was obvious that Kissaury sincerely enjoys her job, and working with clients. Kissaury is a true people-person. State Farm would be well-advised to use Kissaury as a template to frame out and train new hires, as if all State Farm representatives were a direct reflection of Kissaury, State Farm would no-doubt ascend to an even higher pinnacle of success. Thank you so much State Farm, and thank you so much Kissaury, for a truly wonderful experience."
We responded:
"Marty, this made our whole day — thank you for taking the time to write it. Kissaury genuinely loves helping people and it means a lot to hear that came through so clearly in your conversation, right down to getting you a great price. I'll be sure she sees every word of this. Welcome to the agency, and don't hesitate to reach out any time you need us."
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Johnny Nunez

September 18, 2026

5  out of  5
rating by Johnny Nunez
"Wow what great service. Thank you Kissaury for making the process quickly and smoothly."
We responded:
"Johnny, thank you so much for the kind words! We're thrilled the process felt quick and smooth, and I'll make sure Kissaury hears how much you appreciated her help. We're always here whenever you need us. - Alberto Santana, State Farm"
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Dave Martinez

September 18, 2026

5  out of  5
rating by Dave Martinez
"Working with state farm is always a pleasure. They always help when I have an inquiry and follow up is fantastic. I have worked with numerous agents over the years; I highly suggest working with Kissaury Vargas. She is very well versed in policy actions and overall processes needed to adjust insurance scope,
as well as moving house to house policy."
We responded:
"Dave, thank you so much for the kind words and for taking the time to share this. Kissaury is a real asset to our team, and I'll make sure she hears that you called out her work on your policy adjustments and the house-to-house transfer. Knowing our follow-up stands out after you've worked with so many agents means a lot. We're always here whenever you need us."
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Litzy E

September 3, 2026

5  out of  5
rating by Litzy E
"My father has been helped by Kisauris Vargas since we moved to NJ and he raves about her. She is a lovely person who is always willing to help out and find a solution. She doesn't make her clients feel like an inconvenience or a bother. Her customer service skills are top notch and as well as her ability to understand. Not to mention she's bilingual so it makes the process so much easier!"
We responded:
"Litzy, thank you so much for this. Kissaury takes real pride in making sure nobody feels like a bother when they call, and hearing that your father raves about her means the world to our team. Being able to serve our neighbors in both English and Spanish is something we care deeply about here in Jersey City. We're grateful to have your family with us."
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Tianhao Le

August 28, 2026

5  out of  5
rating by Tianhao Le
"Kissaury Vargas was super helpful! I called today with an issue, and she helped me get it resolved very quickly. She was friendly, professional, and easy to work with. Really appreciate the great service!"
We responded:
"Thank you, Tianhao! Getting an issue resolved on the same call is exactly what we aim for, and I'll be sure Kissaury knows her work made your day easier. We appreciate you taking the time to share this — reach out anytime you need us."
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kelvin johnson

August 19, 2026

5  out of  5
rating by kelvin johnson
"My contact with the agent Indira Longo was so amazing. She was so knowledgeable, patient and kind. She went above and beyond to make the process seamless. Indira is truly an asset to State Farm and with staff like her i would highly recommend State Farm."
We responded:
"Thank you for the wonderful review, Kelvin! Indira is a tremendous part of our team, and I'll be sure she sees your kind words - knowing she made the process seamless for you means a lot. We appreciate your recommendation and are here whenever you need us."
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Tracey Jackson

July 29, 2026

5  out of  5
rating by Tracey Jackson
"⭐⭐⭐⭐⭐

I cannot say enough wonderful things about Blanca at State Farm! She was absolutely AMAZING from start to finish. Her professionalism, kindness, and deep knowledge made what could have been a stressful process feel effortless.

Bianca took the time to answer every question with patience and clarity, making sure I fully understood all of my options without ever feeling pressured. She truly went above and beyond to provide exceptional customer service, and it was clear that she genuinely cared about helping me find the best coverage for my needs.

If you’re looking for an insurance representative who is brilliant, compassionate, and incredibly knowledgeable, Blanca is the person to see. She is a true asset to State Farm, and I wholeheartedly recommend her to anyone seeking outstanding service. Thank you, Bianca, for making this such a positive experience!"
We responded:
"Tracy, Thank you so much for this wonderful review! We're thrilled to hear about your experience with Blanca — her professionalism, patience, and genuine care for clients are exactly what we strive for at State Farm. It means a lot that she made the process feel effortless and helped you find the right coverage with confidence.

We'll be sure to share your kind words with her. Thank you for trusting us with your insurance needs, and welcome to the State Farm family!"
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Tracy M

May 27, 2026

5  out of  5
rating by Tracy M
"My husband and I highly recommend Alberto! He guided us through the process of rolling over my husband's 401(k) into a new retirement plan. Alberto presented us with different options and made sure we clearly understood each of them before we made any decisions. He was extremely thorough, professional, and knowledgeable, and quickly responded to all of our questions/concerns."
We responded:
"Thank you both so much for the thoughtful review and for trusting me with your retirement planning. It was truly a pleasure helping you through the 401(k) rollover process and discussing the different options available to you. I always want my clients to feel comfortable, informed, and confident before making any financial decisions, so I’m glad to hear that came through during our conversations. I sincerely appreciate your kind words and look forward to being here to help however I can in the future."
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Scot Mavric

May 27, 2026

5  out of  5
rating by Scot Mavric
"Rolled over my 401k for a new retirement plan with a couple of options. Great friendly service. Highly recommend."
We responded:
"Scot, thank you so much for the kind words and for trusting me with your retirement planning and 401(k) rollover. I'm glad I was able to help walk you through your options and make the process smooth and comfortable for you. I truly appreciate your recommendation and look forward to being here for you as your financial goals continue to grow."
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Carlos De Paz

April 10, 2026

5  out of  5
rating by Carlos De Paz
"Nadria nos ofreció excelente servicio. Thank you so much nadria!"
We responded:
"¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que Indira le brindó un excelente servicio. Agradecemos sinceramente su recomendación y nos aseguraremos de compartir sus comentarios con ella. ¡Gracias nuevamente por confiar en nosotros!"
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Leo Anthony Abeleda

April 9, 2026

5  out of  5
rating by Leo Anthony Abeleda
"Great Customer service
Kissaury was Very helpful"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our customer service and that Kissaury was so helpful. We truly appreciate your feedback and your trust in The Santana Agency!"
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Sean Davies

April 7, 2026

5  out of  5
rating by Sean Davies
"Wow such a great experience, never worry about getting ‘dinked’ with Alberto as an agent!

Katrina was a pleasure on the phone! She is professional, courteous and nothing ‘short’ of amazing!"
We responded:
"Thank you so much for the fantastic review—we truly appreciate it!

LOL! Love the pickleball reference 😊 and we’re glad you felt confident working with our office. That’s exactly the experience we aim to deliver every day. A special thank you for recognizing Katrina—she’ll be thrilled to hear your kind words. Providing professional, courteous, and attentive service is what we strive for, and it means a lot to know it made an impact.

If you ever need anything, we’re always here to help. Thanks again for trusting our team!"
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Gladys Ramos

March 30, 2026

5  out of  5
rating by Gladys Ramos
"“Thanks so much, Albert, for helping me with my Roth IRA rollover! I really appreciate it. You have made everything smooth and very easy to understand. I really truly appreciate your guidance and I Highly recommend you.

Gladys"
We responded:
"Thank you so much for your kind words—I truly appreciate you taking the time to share your experience! I’m glad I could make your Roth IRA rollover smooth and easy to understand. It was a pleasure working with you, and I’m always here if you need anything moving forward. Thanks again for the recommendation!"
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Jonathan Quintana

March 17, 2026

5  out of  5
rating by Jonathan Quintana
"I love State Farm as my insurance. Everyone was so helpful, especially Kissaury Vargas. She was very helpful with being able to set up my account! Thank you guys for being the best"
We responded:
"Thank you so much for your kind words and for choosing our agency for your insurance needs! We’re thrilled to hear that you had a great experience. A special thank you for recognizing Kissaury Vargas, she truly takes pride in making the process smooth and easy for our customers.

We appreciate your trust in us and look forward to being here whenever you need us!"
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Paul Marks

March 10, 2026

5  out of  5
rating by Paul Marks
"Katrina from State Farm performed an awesome job to get me on board for one of my vehicles. She was easy-going and pleasant from start to finish!"
We responded:
"Thank you for the great review! We’re so glad to hear that Katrina made the process easy and pleasant from start to finish while helping you get coverage for your vehicle. She does a great job taking care of our customers, and we truly appreciate you trusting our office with your insurance needs. If you ever need anything, we’re always here to help!"
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Karl Jansen Tubo

March 10, 2026

5  out of  5
rating by Karl Jansen Tubo
"Only been with this group for a few weeks but I am already impressed about the way they make everything easy. The transition from Geico (👎) to State Farm (🤩) was quick and seamless. The rates are competitive but the benefits are great. Alberto is probably the best looking State Farm agent in the area. Great guy, questionable pickleball skills and he’s one call away or find him at the pickleball courts losing games. I’ve dealt with Karina and Kissaury and they were wonderful and extremely helpful. Alberto is really lucky he has these women who carry a large part of the workload. Much like his pickleball game, he gets carried by his team mates. All in all, 10/10 for service. Thanks guys for everything."
We responded:
"Thank you for the great review, Jansen! I really appreciate the kind words and the honesty. I’ve always believed in surrounding myself with a strong, smart, and hardworking team—both in the office and on the pickleball court—and I’m very fortunate to have people like Karina and Kissaury helping take great care of our customers.

As for the pickleball comments… I’m still working on my game. My goal is to beat you one day, but until then I’ll keep focusing on being the best agent I can be and continuing to improve on the court.

Thanks again for the support, and I’ll see you on the courts! 🏓"
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Sharika Becky

March 7, 2026

5  out of  5
rating by Sharika Becky
"Katrina did a excellent job. She was courteous, patient, professional and knowledge about products and services offered by state farm. Katrina provided great customer service. I would definitely recommend her to anyone seeking insurance."
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Katrina provided such courteous, patient, and professional service while helping you with your insurance needs. Her knowledge and commitment to taking great care of our customers truly make a difference. We appreciate your recommendation and your trust in our office, and we’re always here if you need anything."
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John Valsoaney

February 20, 2026

5  out of  5
rating by John Valsoaney
"Very pleased with all the help provided to get my new auto policy."
We responded:
"Thank you so much for your kind words! We’re glad we could help make the process of setting up your new auto policy smooth and easy. Our goal is always to provide clear guidance and make sure you feel confident in your coverage. We truly appreciate your trust in our office and look forward to being here for you whenever you need us. Thank you again for choosing us!"
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Veronica García

February 12, 2026

5  out of  5
rating by Veronica García
"I want to extend a huge thank you to Andrea for her exceptional help with both my life insurance and car insurance. She made the entire process smooth, easy, and stress-free. Her professionalism, knowledge, and friendly approach really made a difference. I highly recommend her services!"
We responded:
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that we were able to assist you with both your life and auto insurance needs and make the process smooth and stress-free."
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Jeffry Vasquez

February 10, 2026

5  out of  5
rating by Jeffry Vasquez
"I would like to express my sincere appreciation for the excellent service I received. Your professionalism and expertise made the process of securing insurance a remarkably smooth experience. I was particularly impressed with how clearly you explained all the options available. Thank you for your patience and for ensuring I found the best coverage for my needs. I will certainly recommend your services to others."
We responded:
"It truly means a lot that you took the time to share your experience. Our goal is always to make the process clear, comfortable, and tailored to each person’s specific needs, so I’m glad to hear that you felt well informed and confident in your coverage decisions. I sincerely appreciate your trust and your willingness to recommend our office. If you ever have questions or need anything at all, my team and I are always here to help."
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Jeanette Morales

February 9, 2026

5  out of  5
rating by Jeanette Morales
"I'm new to State Farm and I have to say that so far, the reps, including Katrina, have been nothing but helpful, kind, informative and respectful.."
We responded:
"Jeanette, welcome to our State Farm family! We’re so glad to have you with us, and thank you for taking the time to share your experience. Katrina and our entire team take great pride in being helpful, informative, and respectful with every interaction, so your feedback truly means a lot. If there’s ever anything you need or any questions that come up, please don’t hesitate to reach out. We’re here to make this easy for you every step of the way."
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Carlos Granada

January 27, 2026

5  out of  5
rating by Carlos Granada
"Great agency, team and customer follow-up. Kissaury keeps active on our account and remind us in advance all what we need to do."
We responded:
"Carlos, thank you for the kind review! We truly appreciate your feedback and are glad to hear you’ve had a great experience with our agency and team. Kissaury takes a lot of pride in staying proactive and keeping our clients informed, so it’s great to know her follow-up and reminders have been helpful. We value your trust and look forward to continuing to support you."
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Javier Cosme

January 20, 2026

5  out of  5
rating by Javier Cosme
"This agency has a great team of people who have excellent customer service. Team members such as Kissaury Vargas can & will definitely help you with the issues you are having, thank you again Kissuary V.😊👍🏻"
We responded:
"Javier, thank you so much for taking the time to share this. Kissaury genuinely cares about the people she helps, and it’s great to hear that her support made a difference for you. We’re proud to have her on our team and grateful for the trust you place in our agency. Please don’t hesitate to reach out if you ever need anything, we’re always here for you."