State Farm® Insurance Agent Alberto Santana
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
AlondraV
June 9, 2025
5
out of
5
rating by AlondraV
"Eddy Chevalier was the person assisting me, great service!"
We responded:
"Thank you for your review. I'm glad she was able to help!"
Ida Klotz
May 22, 2025
5
out of
5
rating by Ida Klotz
"Katrina Brando has been our insurance agent and is just wonderful ! She is kind, patient, very informative, and was able to give us options for an unexpected situation. Highly highly recommended😊"
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Katrina Brando was able to provide the support and guidance you needed, especially during an unexpected situation. Her dedication to her clients truly shines through, and we’re lucky to have her on our team. We'll be sure to pass along your compliments—your trust means everything to us!"
Angelica Santos
May 21, 2025
5
out of
5
rating by Angelica Santos
"Had such an amazing experience, Katrina was very helpful and explained everything so detailed and very patient with me!!"
We responded:
"Thank you so much for your wonderful review! We're so glad to hear you had a great experience with Katrina. She truly takes pride in making sure everything is clearly explained and that each client feels supported every step of the way."
Abhilash Paul
May 20, 2025
5
out of
5
rating by Abhilash Paul
"Blanca was very helpful to find right deal in time."
We responded:
"Abhilash, thank you for the great review! We’re glad Blanca was able to help you find the right deal. We appreciate your support!"
Barry Arakanchi
May 20, 2025
1
out of
5
rating by Barry Arakanchi
"Save yourself the hassle and look elsewhere. This State Farm agent is a complete scam and waste of time. They initially quoted me $350 a month for car insurance on two cars. Then I was called back two weeks later to tell me that my policy was misquoted and will be $461. Finally I went on the State Farm app and was told that my payment is actually $520. Like I said earlier don’t waste your time or money."
We responded:
"Barry, We're very sorry to hear about your frustrating experience with our office, and we truly appreciate you bringing this to our attention. It's never our intention to cause confusion or inconvenience, and we sincerely apologize for the miscommunication regarding your insurance quote and the changes that followed. Thank you again for your feedback — it helps us grow and improve."
Ralph LaMonica
May 19, 2025
5
out of
5
rating by Ralph LaMonica
"Kissaury Vargas handled my request in an excellent way. Professional and courteous."
We responded:
"Ralph, thank you for your kind words! We're glad to hear Kissaury provided excellent, professional service. We’ll be sure to pass along your appreciation!"
Sami Segni
April 26, 2025
5
out of
5
rating by Sami Segni
"I had a fantastic experience with Katrina at State Farm! She took the time to really listen to my concerns and made sure I fully understood all of my policies. Katrina helped me tailor my coverage so I’m paying exactly for what I need — nothing more, nothing less — for both of my cars and property. I appreciate her patience, knowledge, and dedication to making sure I’m properly covered. Highly recommend her! Thabbilni again"
We responded:
"Thank you so much for your kind words! I'm so glad Katrina, was able to help you find the right coverage to fit your needs, and I appreciate you trusting us to help guide you through the process. Your recommendation means a lot to us. Please don't hesitate to reach out if you ever need anything in the future."
Juan Del Carmen
April 11, 2025
5
out of
5
rating by Juan Del Carmen
"Kissaury Vargas, fue la persona que me asistió con mi seguro el día de hoy, me proveyó maravillosos descuentos y precios. Muchas gracias!"
We responded:
"Juan, ¡Muchas gracias por tu comentario! Nos alegra saber que Kissaury Vargas pudo asistirte de manera excelente y ayudarte a conseguir los mejores descuentos y precios. Estamos aquí para servirte siempre que lo necesites. ¡Gracias por confiar en nosotros!"
Yiwen Evelina Z
March 26, 2025
5
out of
5
rating by Yiwen Evelina Z
"I have been using this agency for a few years. Blanca was very helpful during the purchase of the insurance and advised me the different coverage. She is always very timely."
We responded:
"Thank you for your loyalty over the years! We're delighted to hear that Blanca provided you with helpful guidance and timely service. We appreciate your trust in our agency and look forward to continuing to assist you in the future!"
Mayra Uceta
March 19, 2025
5
out of
5
rating by Mayra Uceta
"Maravilloso servicio de parte de Blanca y gracias a Kissaury por darme seguimiento"
We responded:
"¡Muchas gracias por su amable comentario! Nos alegra saber que Blanca y Kissaury le brindaron un excelente servicio. Estamos aquí para ayudarle siempre que lo necesite. ¡Esperamos verlo de nuevo pronto! 😊"
Ambis Espinal P
March 14, 2025
5
out of
5
rating by Ambis Espinal P
"Gracias por el servicio. La Srta K. Vargas me ayudó bastante y se mantuvo en seguimiento con mi póliza. Es muy eficiente."
We responded:
"Ambis, gracias por tu reseña. Me alegra que Indira haya podido brindar el excelente servicio al cliente por el que nos esforzamos todos los días."
Alex
March 11, 2025
1
out of
5
rating by Alex
"I was cold called a few months ago to be informed State Farm was canceling my plan due to multiple accidents. I’ve never been in an accident in my life and received no letter in the mail regarding this issue, so I was shocked. Despite telling Katrina multiple times something had to be wrong, she continued stating accident dates/times, instead of taking a step back to confirm what was going on. Turns out the underwriting team made a mistake and confused my policy with my parents because we have the same address. Despite having different policy numbers, the underwriting team automatically reported that we all drive each other’s cars, and chose to not confirm this when initially creating my policy. They offered to fix it afterwards and keep my policy but I chose to cancel since I lost confidence in their ability to help. I did not appreciate the interactions with the agents, underwriting is untrustworthy, and the cancelation process was too time consuming. I was with State Farm and this specific branch for a number of years. I eventually found this to be a blessing in disguise because they were charging me outrageous prices! I now have full coverage on both of my cars for much less with Progressive. The application process was also way easier."
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right. "
Lynda Jean Charles
March 8, 2025
5
out of
5
rating by Lynda Jean Charles
"Ms.Katrina & Ms.Kissaury were both very helpful and they were the best insurance agents I have ever had assistance from."
We responded:
"Thank you so much for your wonderful feedback! We truly appreciate your trust in our team and are glad we could assist you. It was our pleasure to help you find the right coverage that best fits your needs."
Sabella Wahbeh
March 4, 2025
5
out of
5
rating by Sabella Wahbeh
"I call State Farm the lady answer the phone Mrs Kissaury to switch insurance she so helpful and she gave a good price and she help for everything I need it and all the time she told me if you need any help call me she amazing woman"
We responded:
"Thank you so much for your kind words! We're so glad to hear that Kissaury provided you with excellent service and made the process easy for you. We truly appreciate your business and are always here whenever you need us!"
Elorin Ferreras
March 1, 2025
5
out of
5
rating by Elorin Ferreras
"I want to thanks Ms. Kissaury for her patience and kindness. She worked with me to find the best policy according to my needs. She did it fast and spent time with me to go over every little detail."
We responded:
"Elorine, we truly appreciate the trust in our team to find the best policy for your needs. It was our pleasure to assist you, and we grateful for the opportunity to work with you. "
Santiago Pazos
February 25, 2025
5
out of
5
rating by Santiago Pazos
"Thank you Kissaury for all your help, very professional and kind Maria"
We responded:
"Thank you, for your wonderful review! We’re thrilled to hear that Kissaury provided you with professional and kind service. We truly appreciate your business and look forward to assisting you again in the future!"
Lazhar Meguedmi
February 15, 2025
1
out of
5
rating by Lazhar Meguedmi
"My first call to simply get a quote started with discrimination against me. What a shameful way to run a business."
We responded:
"We sincerely apologize for any negative experience you may have felt from my office and take your feedback seriously. We strive to provide excellent service to every customer. Please reach out to me directly so I can address your concerns and find a resolution. Alberto Santana, State Farm Insurance Agency. "
Mathieu Gaston
February 4, 2025
5
out of
5
rating by Mathieu Gaston
"Thank you Kissaury for always helping!"
We responded:
"I'm glad she was able to help! thanks for your business "
Daniel Garcia
November 19, 2024
5
out of
5
rating by Daniel Garcia
"The biggest thank you to Katrina for making my dreams come true , would highly recommend everyone to work with her!"
We responded:
"Daniel, I am glad we were able to help you! We appreciate the kind words. "
ALEXANDER FRANCOIS
November 15, 2024
5
out of
5
rating by ALEXANDER FRANCOIS
"I was satisfied with the service that I got from State Farm. Katrina was very helpful and efficient in her help and was happy for the help. Thanks"
We responded:
"Thank you, Alexander, for your kind words! We're delighted to hear that Katrina provided you with helpful and efficient service. Your satisfaction is our priority, and we appreciate your feedback."
Block O
November 15, 2024
5
out of
5
rating by Block O
"Just moved from NYC to Jersey, Katrina was really helpful. Very patient super nice. She really took the time to help me and made the transition very easy. 💪🏾"
We responded:
"Thank you for your kind words! We're thrilled to hear that Katrina made your transition smooth and easy. Your satisfaction is our priority, and we appreciate your trust in us. Welcome to Jersey!"
Sergio Salazar
September 12, 2024
5
out of
5
rating by Sergio Salazar
"Katrina has been really helpful. She followed up with me after a year when I was looking for a new insurance. Now I finally select State farm as my insurance policy. Really professional and responsive"
We responded:
"Thank you, Sergio! We're thrilled to hear about your positive experience with Katrina. Your satisfaction is our priority, and we're glad to have you with State Farm."
Amelia Penabaldera (amelia29)
September 11, 2024
5
out of
5
rating by Amelia Penabaldera (amelia29)
"Great service"
We responded:
"Thank you for your kind words and the 5-star rating! We're delighted to hear that you had a great experience with our service."
EasyQuickWorks
September 4, 2024
5
out of
5
rating by EasyQuickWorks
"Katrina and Indira did a very good job to get my Insurance not even 30 minutes, definitely I will come back again and refer them to my relatives and friends with their amazing and tremendous customer service. Thank you so much for your help."
We responded:
"Thank you for your kind words! We're thrilled to hear that Katrina and Indira provided you with efficient and excellent service. We appreciate your referrals and look forward to assisting you and your loved ones in the future."
Dave Wilch
August 26, 2024
5
out of
5
rating by Dave Wilch
"Thank you Katrina, you've been very helpful and I appreciate you setting a policy for me"
We responded:
"Thank you, Dave, for your kind words and 5-star rating. We're delighted to hear that Katrina was able to assist you effectively. Your appreciation means a lot to us."