
State Farm® Insurance Agent Alberto Santana
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Ralph LaMonica
May 19, 2025
"Kissaury Vargas handled my request in an excellent way. Professional and courteous."
Sami Segni
April 26, 2025
"I had a fantastic experience with Katrina at State Farm! She took the time to really listen to my concerns and made sure I fully understood all of my policies. Katrina helped me tailor my coverage so I’m paying exactly for what I need — nothing more, nothing less — for both of my cars and property. I appreciate her patience, knowledge, and dedication to making sure I’m properly covered. Highly recommend her! Thabbilni again"
"Thank you so much for your kind words! I'm so glad Katrina, was able to help you find the right coverage to fit your needs, and I appreciate you trusting us to help guide you through the process. Your recommendation means a lot to us. Please don't hesitate to reach out if you ever need anything in the future."
Juan Del Carmen
April 11, 2025
"Kissaury Vargas, fue la persona que me asistió con mi seguro el día de hoy, me proveyó maravillosos descuentos y precios. Muchas gracias!"
"Juan, ¡Muchas gracias por tu comentario! Nos alegra saber que Kissaury Vargas pudo asistirte de manera excelente y ayudarte a conseguir los mejores descuentos y precios. Estamos aquí para servirte siempre que lo necesites. ¡Gracias por confiar en nosotros!"
Yiwen Evelina Z
March 26, 2025
"I have been using this agency for a few years. Blanca was very helpful during the purchase of the insurance and advised me the different coverage. She is always very timely."
"Thank you for your loyalty over the years! We're delighted to hear that Blanca provided you with helpful guidance and timely service. We appreciate your trust in our agency and look forward to continuing to assist you in the future!"
Mayra Uceta
March 19, 2025
"Maravilloso servicio de parte de Blanca y gracias a Kissaury por darme seguimiento"
"¡Muchas gracias por su amable comentario! Nos alegra saber que Blanca y Kissaury le brindaron un excelente servicio. Estamos aquí para ayudarle siempre que lo necesite. ¡Esperamos verlo de nuevo pronto! 😊"
Ambis Espinal P
March 14, 2025
"Gracias por el servicio. La Srta K. Vargas me ayudó bastante y se mantuvo en seguimiento con mi póliza. Es muy eficiente."
"Ambis, gracias por tu reseña. Me alegra que Indira haya podido brindar el excelente servicio al cliente por el que nos esforzamos todos los días."
Alex
March 11, 2025
"I was cold called a few months ago to be informed State Farm was canceling my plan due to multiple accidents. I’ve never been in an accident in my life and received no letter in the mail regarding this issue, so I was shocked. Despite telling Katrina multiple times something had to be wrong, she continued stating accident dates/times, instead of taking a step back to confirm what was going on. Turns out the underwriting team made a mistake and confused my policy with my parents because we have the same address. Despite having different policy numbers, the underwriting team automatically reported that we all drive each other’s cars, and chose to not confirm this when initially creating my policy. They offered to fix it afterwards and keep my policy but I chose to cancel since I lost confidence in their ability to help. I did not appreciate the interactions with the agents, underwriting is untrustworthy, and the cancelation process was too time consuming. I was with State Farm and this specific branch for a number of years. I eventually found this to be a blessing in disguise because they were charging me outrageous prices! I now have full coverage on both of my cars for much less with Progressive. The application process was also way easier."
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right. "
Lynda Jean Charles
March 8, 2025
"Ms.Katrina & Ms.Kissaury were both very helpful and they were the best insurance agents I have ever had assistance from."
"Thank you so much for your wonderful feedback! We truly appreciate your trust in our team and are glad we could assist you. It was our pleasure to help you find the right coverage that best fits your needs."
Sabella Wahbeh
March 4, 2025
"I call State Farm the lady answer the phone Mrs Kissaury to switch insurance she so helpful and she gave a good price and she help for everything I need it and all the time she told me if you need any help call me she amazing woman"
"Thank you so much for your kind words! We're so glad to hear that Kissaury provided you with excellent service and made the process easy for you. We truly appreciate your business and are always here whenever you need us!"
Elorin Ferreras
March 1, 2025
"I want to thanks Ms. Kissaury for her patience and kindness. She worked with me to find the best policy according to my needs. She did it fast and spent time with me to go over every little detail."
"Elorine, we truly appreciate the trust in our team to find the best policy for your needs. It was our pleasure to assist you, and we grateful for the opportunity to work with you. "
Santiago Pazos
February 25, 2025
"Thank you Kissaury for all your help, very professional and kind Maria"
"Thank you, for your wonderful review! We’re thrilled to hear that Kissaury provided you with professional and kind service. We truly appreciate your business and look forward to assisting you again in the future!"
Lazhar Meguedmi
February 15, 2025
"My first call to simply get a quote started with discrimination against me. What a shameful way to run a business."
"We sincerely apologize for any negative experience you may have felt from my office and take your feedback seriously. We strive to provide excellent service to every customer. Please reach out to me directly so I can address your concerns and find a resolution. Alberto Santana, State Farm Insurance Agency. "
Mathieu Gaston
February 4, 2025
"Thank you Kissaury for always helping!"
"I'm glad she was able to help! thanks for your business "
Daniel Garcia
November 19, 2024
"The biggest thank you to Katrina for making my dreams come true , would highly recommend everyone to work with her!"
"Daniel, I am glad we were able to help you! We appreciate the kind words. "
ALEXANDER FRANCOIS
November 15, 2024
"I was satisfied with the service that I got from State Farm. Katrina was very helpful and efficient in her help and was happy for the help. Thanks"
"Thank you, Alexander, for your kind words! We're delighted to hear that Katrina provided you with helpful and efficient service. Your satisfaction is our priority, and we appreciate your feedback."
Block O
November 15, 2024
"Just moved from NYC to Jersey, Katrina was really helpful. Very patient super nice. She really took the time to help me and made the transition very easy. 💪🏾"
"Thank you for your kind words! We're thrilled to hear that Katrina made your transition smooth and easy. Your satisfaction is our priority, and we appreciate your trust in us. Welcome to Jersey!"
Sergio Salazar
September 12, 2024
"Katrina has been really helpful. She followed up with me after a year when I was looking for a new insurance. Now I finally select State farm as my insurance policy. Really professional and responsive"
"Thank you, Sergio! We're thrilled to hear about your positive experience with Katrina. Your satisfaction is our priority, and we're glad to have you with State Farm."
Amelia Penabaldera (amelia29)
September 11, 2024
"Great service"
"Thank you for your kind words and the 5-star rating! We're delighted to hear that you had a great experience with our service."
EasyQuickWorks
September 4, 2024
"Katrina and Indira did a very good job to get my Insurance not even 30 minutes, definitely I will come back again and refer them to my relatives and friends with their amazing and tremendous customer service. Thank you so much for your help."
"Thank you for your kind words! We're thrilled to hear that Katrina and Indira provided you with efficient and excellent service. We appreciate your referrals and look forward to assisting you and your loved ones in the future."
Dave Wilch
August 26, 2024
"Thank you Katrina, you've been very helpful and I appreciate you setting a policy for me"
"Thank you, Dave, for your kind words and 5-star rating. We're delighted to hear that Katrina was able to assist you effectively. Your appreciation means a lot to us."
Edi Nunes
August 13, 2024
"Katrina and Indira helped me with my state farm claim documents. Im from another state and they were quick and efficient in assisting me. They deserve raises!!"
"Thank you, Edi, for your kind words! We're delighted to hear that Katrina and Indira provided you with quick and efficient assistance. Your positive feedback is greatly appreciated. Safe travels!"
Johanna Pérez
August 1, 2024
"Estoy muy feliz con la atención que Blanca Menjivar me brindó en la oficinas de State Farm, me dio todas las indicaciones de mi póliza y los pasos que tengo que dar para la registration de mi vehículo breve y entendible. Me siento muy bien por la atención especial que Blanca Menjivar y sus compañeras me brindan para mantener al día mi póliza. Gracias a Todos les agradezco la tranquilidad que me brindan."
"Gracias, Johanna, por tus amables palabras. Nos alegra saber que Blanca Menjivar y nuestro equipo te brindaron una atención excepcional. Estamos aquí para ayudarte en todo lo que necesites. ¡Gracias por confiar en nosotros!"
kat Rodriguez
July 25, 2024
"My experience with State Farm was exceptional. Blanca was very helpful throughout my process."
"Thank you, Kat, for your kind words and 5-star rating! We're thrilled to hear that Blanca provided exceptional service. Your satisfaction is our priority, and we appreciate your trust in us."
Carolyn Santanna
July 25, 2024
"Such a smooth and amazing experience working with Katrina! My toddler would not sit still and she was so grateful about it and such a pleasure to be around!"
"Thank you, Carolyn! We're thrilled to hear that Katrina provided such a smooth and pleasant experience for you and your toddler. Your kind words mean a lot to us. We look forward to assisting you again in the future!"
coveredbeauty38 lovebug
July 25, 2024
"State Farm is the best. I want to thank the representative, Kissaury, for going far and beyond to find me the best rate for my car. She was delightful, soft-spoken, and well-knowledgeable about what I needed to protect my car. She answered all my questions and made my husband and I feel comfortable about the whole process. Again thank Kissaury"
"Thank you for your kind words! We're thrilled to hear that Kissaury provided exceptional service and helped you find the best rate for your car. Your satisfaction is our priority, and we appreciate your trust in us."